Privacy Policy

Digital Masterplans LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard information within our SaaS platform, communication systems, AI tools, SMS services, and related channels.

1. Scope

This Privacy Policy applies to all users of the Digital Masterplans platform, including visitors, account holders, clients, and communication participants.

2. Information We Collect

2.1 Information You Provide

• Name, email address, phone number, business information
• Credentials and communication preferences
• Uploaded files, documents, videos, images, telepresence data
• SMS/email content sent through our system
• Onboarding and verification information
• Billing details (via third-party processors)

2.2 Automatically Collected Information

• Device identifiers & IP address
• Browser metadata & logs
• Usage analytics
• Telepresence interaction data

2.3 Third-Party Information

• Twilio (SMS/voice)
• SendGrid (email)
• Stripe (billing)
• Analytics/security vendors

3. How We Use Information

• Operate the SaaS platform
• Enable email/SMS/AI communication
• Authenticate and protect accounts
• Improve system performance
• Provide support
• Comply with telecom and legal requirements

We do not sell personal data.

4. SMS & Email Communications

Digital MasterPlans LLC may send SMS text messages to users who have explicitly opted in by providing their phone number and checking the SMS consent checkbox on our website contact form at digitalmasterplans.com.

Consent is not a condition of purchase. By opting in, you agree to receive recurring automated marketing, promotional, and transactional text messages from Digital MasterPlans LLC.

• Message frequency: Varies based on your interaction with our services (up to 10 messages/month).
• Message and data rates may apply. Check with your carrier for details.
• To opt out: Reply STOP to any message. You will receive one final confirmation, then no further messages.
• For help: Reply HELP or email support@digitalmasterplans.com.

We will never sell, rent, or share your phone number with third parties for their marketing purposes. For full SMS program details, see our SMS Terms and Conditions.

5. Data Sharing

We share information only with authorized partners such as Twilio, SendGrid, Stripe, security vendors, and legal authorities when required.

6. Data Security

We use encryption, secure infrastructure, MFA, logs, and monitoring to safeguard user data.

7. Intellectual Property & Copywriting Protection

All content created or generated inside the platform is protected under U.S. and international copyright law. Unauthorized reproduction, scraping, extraction, copying, resale, or redistribution is prohibited.

8. User Rights

Users may request access, correction, deletion, restriction, objection, or export of personal data at support@digitalmasterplans.com.

9. Children's Privacy

Not directed to individuals under 18.

10. Updates

We may update this policy periodically.

11. Contact